SELF TEST #14: Identifying Reasons for “Hidden” Negative Volatility

Test #1:

What is hidden Negative Volatility?

Test #2:

Why do we need to understand the reasons for hidden Negative Volatility?

Test #3:

Where should the company perform better than competition in both hidden and actual Negative Volatility?

Test #4:

How do you know when you have created Net Value for the customer?