Final Customer Purchasing from an Intermediary of the Product

Dispose Steps: Dispose steps include all activities required to eliminate the product from the customer's premises. These steps include the costs for removal and final disposition of the product.

C.
Experience: Enhance the experience the customer has with the product

1. Increase the customer's sense of security with the product

a.
Your investment is safe

NO.	SIC	YEAR	EXAMPLE
1	5300	2002	Major retailers are also using sophisticated software to flag "habitual returners." Make too many exchanges without receipts, and Gap and Target will pull the customer aside at the counter or send him a letter.
2	5300	2002	Stores like Old Navy and Target, which used to offer store credits to customers who returned items without proof of purchase, now only offer extremely limited exchanges. Both J.C. Penney and Home Depot abandoned the practice of offering cash refunds on some exchanges without receipts. Now the rule is store credits only. Target allows returns only within 90 days, while Radio Shack gives a 30-day window. And at Old Navy, Gap, and Banana Republic, customers with gift receipts must wait for refund checks to arrive in the mail.
3	5961	1991	Eddie Bauer's guarantee: "Every item we sell will give you complete satisfaction or you may return it for a full refund."
4	0100	1987	Farm Credit Services offers a money-back guarantee, saying a buyer can return farmland on a previously agreed-upon date and get all principal payments returned.
5	5311	NA	Return policies at off-price retailers vary widely. Loehmann's won't accept returns. Burlington Coat factory takes returns for exchange only; TJ Maxx gives cash refunds.

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