Final Customer Purchasing from the Product Producer

Maintain Steps: Maintain steps include all activities required to keep the product in working order. These steps include the costs the customer incurs to diagnose and correct product problems.

B.
Resources: Reduce resources required for the use of the product

2. Time – Reduce the time the customer must spend with the product

c.
Improve wait times in the process

No.	SIC	Year	Note
1	0	2001	A new service from Equifax helps consumers keep a close eye on ther credit reports. For a fee of $49.95 a year, Equifax monitors your credit report nightly and e-mails you if it finds any unauthorized activity.
2	3577	2002	The Internet boom over the last five years has widened the standards for networking between computers to a point that the type of computer is less and less important. This could result in the increased use of Macintosh systems. Software firms large and small, including Microsoft, Adobe and Macromedia, continue to introduce innovative new software programs for Macintosh.
3	3651	2002	Apple iPods require FireWire, a high-speed data connection developed by Apple, which complicates things for Windows users who only have a USB. With FireWire, data transfers at up to 50 MB per second. But with a USB 1.1 connection, it's only 1.5 MB per second.
4	4813	2002	AT&T customer-service representatives will be retrained to be more responsive and a website will allow customers more control over their services.
5	7372	2003	Intuit focuses on after-sale support which means it has answers to questions on its Web site, chat rooms for tech help, and phone support for tax questions. Intuit accounted for 69% of tax software sales and 76% of retail revenue in 2002.

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