Final Customer Purchasing from an Intermediary of the Product

Maintain Steps: Maintain steps include all activities required to keep the product in working order. These steps include the costs the customer incurs to diagnose and correct product problems.

B.
Resources – Reduce resources required for the use of the product

2.
Time – Reduce the time the customer must spend with the product

B. Improve wait times in the process

Reduce wait times in the process

No.	SIC	Year	Note
1	3541	1996	A shared info-technology system, Okumalink, keeps distributors informed about the location & availability of machine tools & parts. If available, the distributor can order it electronically. If not, uses Okumalink's E-mail to locate. Reduced costs.
2	5500	1993	This Lexus dealership's service department is open until midnight.
3	5599	1993	Toyota Walnut Creek, California keeps its service shop open from as early as 7 in the morning until midnight. Shop hours increased by roughly 50%, and service revenues have doubled.
4	5900	2003	Staples has also tweaked the StaplesLink site design to make it easier for clients to order product and provide input. New technology lets customers track orders and search from a lists of 80,000 office products. Other changes let companies track spending accounts and get tips on how to make ordering more efficient.
5	6162	2000	One positive of online loans is that in many cases consumers can check on the progress of their loan applications. Quickenloans.com is one of the sites where this feature is available.
6	6211	1990	Shearson Lehman's Preferred Client FMA offers a Gain/Loss Analysis statement with its accounts, to help customers assess when they should sell.
7	6211	2000	JB Oxford & Company's interface allows traders to place new orders as well as watch the execution status of those placed earlier, meaning fewer wasted clicks.

<<Return to Maintain Steps