Final Customer Purchasing from the Product Producer
Maintain Steps: Maintain steps include all activities required to keep the product in working order. These steps include the costs the customer incurs to diagnose and correct product problems.
B.
Resources: Reduce resources required for the use of the product
2. Time – Reduce the time the customer must spend with the product
b. Reduce steps the customer must use with the product
Reduce customer steps in the product process
Reduce customer choices
| No. | SIC | Year | Note |
| 1 | 0 | 2000 | Customer automated phone service gets more customer satisfaction when it streamlines its menu to three options and two levels so that the customer won't get lost. |
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