Final Customer Purchasing from the Product Producer
Acquire Steps: Acquire steps include all activities the customer completes preceding the use or the consumption of the product. These steps include the customer's efforts needed for evaluation and acquisition of the product.
B.
Resources: Reduce resources required for the use of the product
2.
Time – Reduce the time the customer must spend with the product
B. Improve wait times in the process
Reduce wait times in the process
Allow customers to complete some of company's steps to save time
Other
| No. | Year | SIC | Note |
| 1 | 2005 | 3571 | HP and Intel jointly developed the Itanium chip, though HP has since given it over to Intel. |
| 2 | 2002 | 3669 | Radio-frequency identification (RFID) technology, a new high-tech method of product identification, has been piloted by McDonald's Corp., which is using the chip-based technology to create a system for checkout. |
| 3 | 2004 | 4512 | Delta has been a leader in allowing customers to print boarding passes at kiosks. |
| 4 | 2002 | 5812 | Starbucks has installed automatic espresso machines to speed up service in 800 locations. |
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