Final Customer Purchasing from the Product Producer

Maintain Steps: Maintain steps include all activities required to keep the product in working order. These steps include the costs the customer incurs to diagnose and correct product problems.

B.
Resources: Reduce resources required for the use of the product

2. Time – Reduce the time the customer must spend with the product

b. Reduce steps the customer must use with the product

Bring products closer to the customer
Serve current customers with new products, saving customer purchase time

Establish a service organization

No.	SIC	Year	Note
1	2842	1998	American Fluid Technologies is a company that was founded to solve a problem. Water-treatment-system suppliers provided the products but had weak maintenance services. American Fluid took care of the problem by servicing the equipment it makes.
2	3400	2003	Many domestic bearing manufacturers are assembling customized products from one standard part paired with specialized parts. Additionally, domestic manufacturers are offering installation, engineering, and maintenence services that their foreign competitors cannot.
3	3571	2002	Until recently, Dell relied solely on partners to perform high-end computer services, but it began building its own professional services group. It's being selective about the areas where it will provides services.
4	3577	2002	Tech companies have taken the area of product support, once a standard service, and turned it into something that customers have to pay extra for. This has caused a boom in profits for tech companies and retailers that offer extended-warranty programs.
5	3579	2004	Xerox is pouring money into the business of coaching companies in managing their flow of documents. These services provide a recurring revenue stream and can possibly help increase sales of hardware. Xerox has been quietly building this initiative, dubbed Xerox Global Services, for the last three years. In its most recently closed quarter, Global Services revenue rose 36%, but it still accounted for only 2% of the company's total revenue.
6	5734	2001	Apple Computer's retail stores are all staffed with onsite technicians to perform any necessary repairs.
7	7372	2002	Oracle's most stable sources of revenue are consulting fees and annual fees paid by users for product updates and tech support.
8	7389	2001	The overkill of application service providers (or ASPs) is forcing many ASPs to carve out new niches. They're offering specialty services such as systems integration, call-center staffing and Web consulting. As ASPs offer these additional services, many are embracing a new moniker-BSP, for business service provider.
9	7500	1991	Auto Critic sends out a licensed mechanic in a specially equipped van to any location the customer wants.

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