Final Customer Purchasing from the Product Producer
Use Steps: Use steps include all the customer's value added activities or the consumption of the product itself. These steps include all the costs the customer incurs in employing the product in its intended use.
B.
Resources: Reduce resources required for the use of the product
2.
Time: Reduce the time the customer must spend with the product
A. Reduce steps the customer must use with the product
Reduce customer steps in the product process
Modify product to reduce maintenance
Reduce product or process components to reduce time in repair or maintenance
| No. | SIC | Year | Note |
| 1 | 5812 | 2002 | Starbucks fuels its own expansion with internal cash flow and maintains a tight grip on its image because the stores are company-owned, in other words there is no franchisee to get sloppy about running things. |
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