Final Customer Buying from the Product Producer

Maintain Steps: Maintain steps include all activities required to keep the product in working order. These steps include the costs the customer incurs to diagnose and correct product problems.

A.
Knowledge: Add knowledge

2.
Process where product is used – Explain how product can or should operate in customer cost system

d.
Maintain

No.	SIC	Year	Note
1	2844	2004	Nu Skin is now using a new gadget called the BioPhotonic Scanner, a tabletop laser device that through hand scans can measure a person's carotenoid antioxidant levels. Users will finally have a device that can measure the efficacy of nutrients.
2	3571	2001	The Gateway Country stores will be transformed into technology centers where courses, training and repair services are offered to establish stronger ties with customers.
3	3579	2003	Dell's printers feature a system that prompts users to order replacement cartridges – that's where the big money is in the printer game – when they're running low on ink or toner. Users are directed to Dell's online imaging supply store.
4	4412	2001	In order to avoid the price wars that plague the shipping industry, Neptune Orient's American President Line division focuses on adding value. Shoppers can track their goods' movement on the internet and conduct business through APL's HomePort website. Revenues from this value-added service surged 35% in 2000.
5	7372	1991	WordPerfect's 5.1 upgrade gives users "help" in whatever feature they are currently using, instead of having to return to the "help" menu.

<< Return to Maintain Steps