Final Customer Purchasing from an Intermediary of the Product
A Final customer buying from an Intermediary. Each of these costs represent steps an Final or end user customer must take in connection with the product purchased from an Intermediary supplier.
3. Maintain Steps: Maintain steps include all activities required to keep the product in working order. These steps include the costs the customer incurs to diagnose and correct product problems.
A.
Knowledge – Add knowledge
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Process where product is used – Explain how product can or should operate in customer cost system.
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