Final Customer Purchasing from an Intermediary of the Product
Maintain Steps: Maintain steps include all activities required to keep the product in working order. These steps include the costs the customer incurs to diagnose and correct product problems.
A.
Knowledge – Add knowledge
1. Process where product is used – Explain how product can or should operate in customer cost system.
Use
| No. | SIC | Year | Note |
| 1 | 5699 | 2002 | In the "epicenter" New York Prada store, high-tech wizardry is used to grab shoppers' attention. Soon, the dressing-room screen will also serve as a link to the Web. Through the touch-screen panel, customers will be able to save a record of their clothing choices in a personal Web account called their "virtual closet." Shoppers will be able to access the closets from home via Prada's Web site and contact Prada's sales help at the touch of a button. |
| 2 | 5699 | 1999 | Gap has installed a feature that lets shopper contrast eight different cuts and styles of jeans online. Goods bought online get returned at about the same rate as store purchases because most online shoppers have a good idea of how Gap clothes fit. |
| 3 | 8051 | 2001 | In order to update its services, American Healthways has invested $40 million in high-tech gear like clinical information systems that give nurses guidelines to follow when calling patients. |
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