Final Customer Purchasing from an Intermediary of the Product
Maintain Steps: Maintain steps include all activities required to keep the product in working order. These steps include the costs the customer incurs to diagnose and correct product problems.
A.
Knowledge – Add knowledge
1. Process where product is used – Explain how product can or should operate in customer cost system.
Acquire
| No. | SIC | Year | Note |
| 1 | 6021 | 1987 | Many banks are opening "boutique banks," and moving the ATM back into the bank to increase customer contact. |
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