Final Customer Purchasing from an Intermediary of the Product

A Final customer buying from an Intermediary. Each of these costs represent steps an Final or end user customer must take in connection with the product purchased from an Intermediary supplier.

Maintain Steps: Maintain steps include all activities required to keep the product in working order. These steps include the costs the customer incurs to diagnose and correct product problems.

A.
Knowledge – Add knowledge

1. Process where product is used – Explain how product can or should operate in customer cost system

Warnings and advice

No.	SIC	Year	Note
1	5399	2002	Walgreens' plan to offer health industry report cards at all of its California pharmacies offers the drugstore free publicity as well as the possibility of an increased share of California's $13.6 billion a year prescription business due to a perception of better customer health care and concern. However, Walgreens could also face problems with HMOs, with many of whom Walgreens has lucrative pharmaceutical contracts, that are depicted unflatteringly on the report cards.
2	6211	2000	There are five different types of online brokerage customers. Those five are lifetime savers, dependent family heads, demanding and affluent investors, young traders and novices. All but the young are looking for help in one form or other.
3	8051	2001	HMOs have claimed that they could cut costs by increasing patients' interest in preventive care. Their plan was to keep people healthy and keep costs down. This, however, did not happen and patients merely got restricted access to medical care.

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