Final Customer Purchasing from an Intermediary of the Product

Use Steps: Use steps include all the Final customer's activities to find the appropriate product category at the Intermediary, to choose among the alternatives to the product and to take delivery of the product.

A.
Knowledge: Add knowledge

3.
Process where product is used: Explain how product can or should operate in customer cost system

A.
Warnings and advice

No.	Year	SIC	Note
1	2003	5251	The new CEO has also shaken up his work force. The share of part-time sales clerks has gone from 26% to as high as 50% in 2002- even as rival Lowe's with a staff that's 80% full-time got a reputation for better service.
2	2003	5399	eBay has made numerous mistakes including the failure in Japan due to competition from Yahoo. The biggest mistake was the introduction of Billpay as a procedure for payment transactions. Customers were used to Paypal so they were angry.
3	2002	5699	The San Francisco Gap store experimented with and abandoned in-store Internet kiosks, due to the fact that customers didn't want to spend time online, but rather interacting with the clothing itself, which is why they were in the store in the first place.

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