Brainstorming Ideas: A Final Customer Purchasing from the Producer of the Product

Final customer buying from a product producer. Final or end-user customers incur four cost steps in connection with the product sold by a producer.

Maintain Steps: Maintain steps include all activities required to keep the product in working order. These steps include the costs the customer incurs to diagnose and correct product problems.

A. Knowledge

B.
Resources: Reduce resources required for theuse of the product

1. Money

2. Time – Reduce the time the customer must spend with the product

   1. Warnings and advice

   2. Reduce steps the customer must use with the product

   3. IMPROVE WAIT TIMES IN THE PROCESS

      1. Warnings and advice Examples>>

      2. Reduce wait times in the process

         1. Allow customers to complete some of company's steps to save time Examples>>

         2. Speed the process Examples>>

         3. Increase service capacity Examples>>

         4. Enable products to work seamlessly with other products Examples>>

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