Final Customer Purchasing from the Product Producer
Maintain Steps: Maintain steps include all activities required to keep the product in working order. These steps include the costs the customer incurs to diagnose and correct product problems.
B.
Resources: Reduce resources required for the use of the product
2. Time – Reduce the time the customer must spend with the product
d. Help customers obtain and use related products
Add to the main product components the customer uses
| No. | SIC | Year | Note |
| 1 | 3579 | 2004 | HP cartridges are made to work differently than other those from any other company so that customers with HP printers can only buy HP cartridges. |
<<Return to Maintain Steps