Final Customer Purchasing from the Product Producer
Maintain Steps: Maintain steps include all activities required to keep the product in working order. These steps include the costs the customer incurs to diagnose and correct product problems.
B.
Resources: Reduce resources required for the use of the product
2. Time – Reduce the time the customer must spend with the product
c. Improve wait times in the process
Reduce wait times in the process
Allow customers to complete some of the company's steps to save time
| No. | SIC | Year | Note |
| 1 | 4813 | 2002 | AT&T customer-service representatives will be retrained to be more responsive and a website will allow customers more control over their services. |
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