Final Customer Purchasing from the Product Producer

Maintain Steps: Maintain steps include all activities required to keep the product in working order. These steps include the costs the customer incurs to diagnose and correct product problems.

B.
Resources: Reduce resources required for the use of the product

1.
Money – Reduce the money the customer uses with the product

b. Reduce the customer's spending on People, Purchases or Capital costs the customer uses with the product itself

Capital costs

Provide for inexpensive addition to capacity

No. SIC Year Note
1 3576 2003 Cisco Systems announced a new high-end router that can be upgraded rather than replaced. The move is designed to save telephone companies money and the headaches that come with replacing the devices. The Cisco 12800 core router would be used on long-distance networks.
2 3577 2004 Cisco's high-end routers look more like supercomputers, a province of IBM. Its storage networks already stretch the capacity of existing boxes by 400%

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