Final Customer Purchasing from the Product Producer

Maintain Steps: Maintain steps include all activities required to keep the product in working order. These steps include the costs the customer incurs to diagnose and correct product problems.

B.
Resources: Reduce resources required for the use of the product

1.
Money – Reduce the money the customer uses with the product.

B. Reduce the customer's spending on People, Purchases or Capital costs the customer uses with the product itself.

Purchase costs used with the product itself

Reduce need for third party assistance used with the product

No.	SIC	Year	Note
1	2200	1993	A shared info-technology system, Okumalink, keeps distributors informed about the location & availability of machine tools & parts. If available, the distributor can order it electronically. If not, uses Okumalink's E-mail to locate. Reduced costs.
2	3571	2004	H-P is focusing on software and developing programs to help manage many different pieces of hardware as the equivalent of a single system, saving on labor costs.
3	7372	2001	SACHEM software is an artificial intelligence system developed to manage steel blast furnaces by Usinor, one of the European Union's largest steelmakers. The software alerts workers to minute changes-in temperature, water pressure, and thousands of other conditions.
4	8043	2003	Pediatrix has grown into the largest baby-care group medical practice in the U.S. Many doctors choose to join Pediatrix to avoid the battles it fights, which is important because much of the company's growth comes from buying smaller practices.

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