Final Customer Purchasing from the Product Producer

Maintain Steps: Maintain steps include all activities required to keep the product in working order. These steps include the costs the customer incurs to diagnose and correct product problems.

B.
Resources: Reduce resources required for the use of the product

1.
Money – Reduce the money the customer uses with the product

a.
Reduce the level of payment for use of the product

No.	SIC	Year	Note
1	3711	1998	Honda built a very strong service business by first tying a new vehicle's purchase to after sales service and then turning the automobiles many service needs into a simple menu. The customer could then choose a bundled package of maintenance tasks based on their preferences and mileage.
2	3861	2000	Single use cameras are growing 20% per year. They came under pressure from even cheaper reloaded cameras which are single use cameras which are reloaded and shipped without testing.
3	4512	2004	Continental tried to copy Southwest but failed to do so. It flew sixteen different airplanes and had its maintenance facilities at its main hubs rather than at local stations like Southwest.
4	4899	2002	A lot of the smaller ISPs are mom-and-pop operations that have, at the max, a few thousand customers. They are usually cheaper and provide better service (some make house calls for tech support).
5	5531	2002	Autozone hopes to get a boost from pushing the service side of its business. It will check your engine for free and tell you what's wrong with your car.

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