Final Customer Buying from the Product Producer
Maintain Steps: Maintain steps include all activities required to keep the product in working order. These steps include the costs the customer incurs to diagnose and correct product problems.
A.
Knowledge: Add knowledge
2.
Process where product is used – Explain how product can or should operate in customer cost system
c.
Use
| No. | SIC | Year | Note |
| 1 | 4911 | 1996 | Duke Power proposed conducting an in-plant study for American Fast Printing to compare their per unit electric and gas consumption in pre-dryers. |
| 2 | 4931 | 2000 | Energy.com also offers data on energy deregulation and energy tips. |
| 3 | 5411 | 2002 | FreshDirect delivers to only five zip codes mostly in Manhattan and are adding new ones slowly. They seek densely populated areas because it keeps delivery costs low. FreshDirect also concentrates on a good relationship with its manufacturers. They plan to provide suppliers with invaluable market research based on direct contact with consumers and encourage suppliers to put their own brands on what are normally commodity items- beef, fish and vegetables. |
| 4 | 6321 | 2002 | Trigon has a 96% client retention rate. It dominates the Virginia market with a 35% market share. Trigon is one of the leaders in using caseworkers. It rewards patients for using cheap drugs. |
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