Final Customer Purchasing from the Product Producer

Use Steps: Use steps include all the customer's value added activities or the consumption of the product itself. These steps include all the costs the customer incurs in employing the product in its intended use.

B.
Resources: Reduce resources required for the use of the product

2.
Time: Reduce the time the customer must spend with the product

B. Improve wait times in the process

Reduce wait times in the process

Enable products to work seamlessly with other products

No.	SIC	Year	Note
1	3571	2003	Consumer interest in new devices such as MP3 music players, digital cameras, and DVD players is increasingly putting PCs at the center of home digital-environment systems. The shift marks the first time in at least five years that PCs are leading the way.
2	3576	2000	Extreme Networks' switches are pre-installed with their own software, ExtremeWare. It allows those switches to communicate with other switches and routers that customer networks already have in place.
3	3674	2004	Advanced Micro Devices Inc. introduced its Opteron server chips, which can handle both 32-bit and 64-bit applications, allowing the company to grab 3.9% of the mainstream server market by December.
4	3674	2000	Last year consumers bought 283 million phones worldwide, this year it has topped to 410 million. Alpha Industries Inc.'s integrated circuit lines include special switches, which let phones automatically switch between two uses, such as digital and analog.
5	3674	2004	International Rectifier came up with a new device, a hexagonal field effect transistor (called Hexfet), which was so efficient that it made the ideal component for early Apple and IBM models. Still, it wasn't until Intel's recent complaints that IR drastically changed its model. It spent time with Intel designers and built its integrated circuits, diodes, and power Mosfets around the Pentium. Tied to the needs of customers like Intel and IBM, IR doesn't have to compete on price.
6	4832	2005	Sirius is pushing for the development of satellite-radio receivers capable of accepting signals from both satellite radio companies. It's also developing smaller radios with new bells and whistles including models that could double as digital-music players.
7	4899	2003	Other technologies could cut into the market for hot-spots service. Cell phone carriers insist that Wi-Fi is merely complementary to the so-called 3G services they offer – wide-area coverage over their cellular networks, using a card or cell phone. A middle ground is also developing: New software enables laptops and other Wi-Fi-enabled mobile devices like PDAs to switch seamlessly between cellular networks and Wi-Fi hot spots.
8	7376	2005	Electronic Data Systems' new CEO has the idea to sell EDS as the leader of a federation called the Agility Alliance. The "alliance" features 10 key partners that have recently strengthened their ties to the company. They have pledged to help EDS design new services in joint development labs, give previews of future products, and potentially invest in joint contracts. The companies include Cisco, Microsoft, Dell, and Oracle. In the past, EDS installed software/hardware from rivals like IBM and Hewlett-Packard. Now it encourages customers to choose from its partners like Dell.
9	7379	2004	WebEx Communications, the leading provider of online meeting services, is reeling from increased competition from computer giants. As the $500 million industry grows, bigger firms will integrate web conferencing software with work suites such as Microsoft's Office and IBM's Lotus Workplace; these products will work with e-mail, calendar programs and other applications.

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