Final Customer Purchasing from the Product Producer
Use Steps: Use steps include all the customer's value added activities or the consumption of the product itself. These steps include all the costs the customer incurs in employing the product in its intended use.
B.
Resources: Reduce resources required for the use of the product
2.
Time: Reduce the time the customer must spend with the product
A. Reduce steps the customer must use with the product
Bring products closer to the customer
Place current products closer to current customer's location of purchase or use
Arrange for customer transportation to product
| No. | SIC | Year | Note |
| 1 | 4100 | 1987 | Greyhound is adopting airline tactics – it has a new program modeled after the hub-and-spoke system used by airlines. Vans from rural transportation agencies will connect with Greyhound buses in larger cities. |
| 2 | 4899 | 2003 | Videoconferencing helps Grace economize while keeping tabs on its diverse global business. As an alternative to global business travel, it saves $1.5 million a year in airfare for the chemical and specialty materials supplier W.R.Grace & Co. |
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