Final Customer Purchasing from the Product Producer

Maintain Steps: Maintain steps include all activities required to keep the product in working order. These steps include the costs the customer incurs to diagnose and correct product problems.

2.
Emotional: Segment customers according to the personal emotional needs of the segment.

B. Needs to avoid sources of anxiety

Limitations set by time: Segment customers according to the causes of the limitations set by time.

No.	SIC	Year	Note
1	100	1991	Weyerhaeuser plans to market "eternal" plants that never have to be watered, pruned, or exposed to sunlight. They are preserved with nontoxic chemicals that are absorbed by a plant's cells. The result looks and feels like a living plant.
2	2499	1987	Most food companies are developing products that can be heated in either conventional or microwave ovens, which entails some compromise of quality.
3	3651	2002	Apple iPods require FireWire, a high-speed data connection developed by Apple, which complicates things for Windows users who only have a USB. With FireWire, data transfers at up to 50 MB per second. But with a USB 1.1 connection, it's only 1.5 MB per second.
4	4800	2003	Polycom made its deepest advance into Web territory when it released a new version of its Weboffice software. It lets users do voice, video, data and Web conferencing and instant messaging using one interface.
5	6311	1988	A survey of customers found that one thing they most wanted from the company was faster processing of medical claims.
6	7299	2002	Recently, Coinstar planned to launch a program with Prizm Technology to allow prepaid mobile phone users to refresh their account balances at Coinstar change centers in three U.S. cities. The centers would allow users to simply enter their mobile phone numbers and then insert cash, which would be directly deposited into their mobile phone accounts.
7	7372	1999	Linux is the main rival of Microsoft's Windows and it may start in the laptop market. Linux is liked for its crash-proof performance and is popular with techies and programmers.

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