Final Customer Purchasing from an Intermediary of the Product

Maintain Steps: Maintain steps include all activities required to keep the product in working order. These steps include the costs the customer incurs to diagnose and correct product problems.

2.
Emotional: Segment customers according to the personal emotional needs of the segment.

B. Needs to avoid sources of anxiety

2. Limitations set by time: Segment customers according to the causes of the limitations set by time.

No.	SIC	Year	Note
1	3572	2002	EMC is created a program called AutoIS which will let corporate managers store and retrieve data no matter what machine it resides on. EMC Corp. teamed up with a group of service partners including Accenture and Electronic Data Systems to sell and install the systems.
2	4412	2001	Retailers importing goods from Asia on transatlantic liners seek low costs, dependable delivery time and the flexibility to shift deliveries to different ports depending on needs. Producers also demand this service as companies often pay penalties to retailers for tardy merchandise. American President Lines offers this flexibility, helping the customer better serve its customers and boosting profits.
3	5499	2003	Casey's General Stores Inc. installed checkout scanners to eliminate errors clerks made.
4	5912	2002	Walgreen Co. is picky when it comes to picking a new property site. Among other things, the team looks at whether the store can be easily seen, if it's easy to access and what kinds of businesses are located nearby. It's annual earnings averaged 18% growth between fiscal 1997 and 2001. Sales grew at an average rate of 17% a year. Walgreen stands to gain more from expansion than others because its real estate and inventory are higher quality than that of most other chains
5	6141	2001	Even though AmeriCredit Corp. loans to candidates with weaker credit than other loan companies, it seeks out those who would make good loan candidates. It has not had many problems with bad loans because of its detailed and aggressive tracking of almost 200 credit characteristics on its every loan back to 1992. This has allowed it to succeed where many other sub prime lenders have failed.
6	7841	2004	Netflix is the leading online DVD-rental service with 2.1 million subscribers and 80% customer growth. Its 24 district centers let it ship to 80% of American addresses overnight by US mail.
7	8099	1995	Oxford's computer system alerts its employees whenever one of its members is pregnant. An Oxford nurse calls & assesses what the pregnant woman needs. The service delights customers and saves costs–better informed mothers are healthier.

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